Privacy Policy

Last updated: 01.09.2025

We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store information when you interact with us.

1. Information We Collect

Your name, email address, phone number, and delivery/billing addresses.
Payment details (processed securely through our payment provider).
Information you provide via forms, emails, or customer support.
Technical data such as IP address, browser type, and pages visited (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about your purchases or inquiries.
Improve our services, website, and customer experience.
Comply with legal obligations.

3. Sharing Your Data

We never sell your data. We only share it with:

Service providers (e.g., couriers, payment processors) as needed to fulfil your order.
Authorities, if required by law.

4. Data Security & Retention

We store your information securely and keep it only as long as necessary to provide services or comply with legal obligations.

5. Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to certain processing or withdraw consent where applicable.
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

6. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.

7. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:
Email: service@pneubytes.co.uk